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View: 1067|Reply: 2

windows 7 ulitmate does not recognise my dell 720 printer

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Post time: 2013-4-28 20:01:01 |Show all posts
i hear the sound when i plug in my printer but nothing happens, print spooler is on. i upgraded from vista and the printer worked with that fine.

Post time: 2013-9-1 17:04:32 |Show all posts

Post time: 2013-4-28 21:47:18 |Show all posts
Hi,

Is there an exclamation mark or question in Device Manager?

First you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software.

Note: Drivers on the Windows Update site are directly provided by hardware manufacturers. Microsoft tests drivers in various environments before they are published; however, we cannot guarantee all drivers will work on all hardware platforms as there are too many different models, although their hardware ID are the same as the standard version. In some cases, due to hardware modifications by different manufacturers, the driver updates may cause some error.

If it still does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver via Run as administrator. In addition, you can use the Windows XP driver for testing.

For your reference, you can download the latest printer driver from the link below:

Dell printer driver

Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Meanwhile, please understand that Windows 7 is a new operating system and whole driverstore has been reprogrammed; you might wait for another period of time till the retail version is released and push the vendor company to upgrade their device driver. Thanks for your time and understanding!

Thanks,
Novak
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