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printer wont print---says check troubleshooting and general

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Post time: 2015-7-4 14:52:52 |Show all posts
printer won't print---says check troubleshooting and general maintenece

Post time: 2015-7-4 20:17:57 |Show all posts
Hi David,
I apologize for the inconvenience caused to you. However, it seems that the printer needs repair. I would suggest you get the printer to a repair station, in order to get it repaired. If the repair cost is too high, it is better to get a new printer.
I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.
Thank you.

Post time: 2015-7-4 19:10:13 |Show all posts
I have followed instructions, some. Printer head was at the right, I moved it to the middle; was unable to raise print head---pried gently on it. replugged it. Still the same message.
     Understand, I am going to be 86 years old on friday, and am not quite as swift as I was 50 years ago. Hang with me. I can only stick with a problem for so long, then I say the hell with it, and lay down again. I will be around all day, and work on this. I hate to buy a new printer as this one has worked fine.

Post time: 2015-7-4 18:08:46 |Show all posts
Please go to the link below and follow the instructions.
If the issue persists, please try the following.
- Machine off
- Switch on the machine while holding down the  “menu”button until all the leds are flashing on/off. Now you are in  “maintenance” mode.
- press 80
- press the “mono start” button several times until you see “purge: xxxx”
- press “2783” in order to reset the purge counter. You will see: “purge:0000”
- press the "stop" button.
- press “99” to exit the maintenance mode.
Watch the video below.
Please let me know if the issue persists.
If you appreciate my service, please rate it EXCELLENT by clicking click the EXCELLENT smiley face.  My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!
Thank you!

Post time: 2015-7-4 16:23:36 |Show all posts

Hello!  Thank you for your question.  I am Shefin and I look forward to helping you with your issue today.
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