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panafax 890 issue

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Post time: 2013-5-18 16:40:40 |Show all posts
i have a fairly high volume 890 that seems to now randomly change the orientation of the sent page,changes it fron short edge to long edge which then cuts off the bottom of the sent page. the customer is scanning short edge first, always has. it only happens to 2 of the locations they send to and one more than the other. have the manual somewhere but something tells me that that problem wont be addressed in the manual. does anyone have any experience with this?? thanks--tuey

Post time: 2013-5-18 20:27:30 |Show all posts
Obama ??
I thought the UK economy was bad but our Prime Minister has'nt yet resorted to a second job....LOL
Jim

Post time: 2013-5-18 18:27:33 |Show all posts
Have you done service recently to it?
The doc feeder guide has two sensors in there,if they are not sitting right it will through off the size.
Take off the white paper guide cover near the slit glass and see the two sensors.
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