Ok, please follow the steps below to uninstall the printer software completely and then re-install it:|
1- Unplug your printer from the computer
2- Uninstall the Lexmark printer software going to Start, Control Panel, Uninstall a Program
3- Download "windows install cleanup" tool. Go to
http://support.microsoft.com/kb/290301 and click on "Download the Windows Installer Cleanup Utility package now" to download and install this tool
4- Remove any Lexmark printer application using this tool.
5- Restart the computer.
6- Download the newest driver here:
Select OPEN or RUN when prompted
7- After the new driver is installed please restart your computer (BUT PLEASE BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART)
8- Turn on your printer and plug in the USB cable to another available USB port in your computer
9- Please come back to this page and let me know even if it worked or not.
Computer Science Engineer
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