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magical mystery jams

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Post time: 2013-4-26 20:47:47 |Show all posts
"remove paper from print engine area 2"

getting seriously tired of it....reboot to clear. nothing there....

ring any bells for anyone?

Post time: 2013-4-27 07:51:00 |Show all posts
Clean the transport glass and also clean the reflector above the glass as if any of those are dirty it will give a false jam.

Also try checking Area 1, area 4-5-6. Sometimes if there is an issue before/after it will say the area right in the middle.

Also make sure the door sensor is working.

Post time: 2013-4-27 06:01:19 |Show all posts
swifty...I like giving the machine a "kick" two birds, one stone....

Post time: 2013-4-27 04:12:54 |Show all posts
if it is solved after reboot..then there will be communication error
we had also experienced same issue in area 3
passed a paper manually through the this area...its gone

Post time: 2013-4-27 02:59:50 |Show all posts
We had/have a similar issue...turns out that the doors
dont stay closed...either give em a little kick closed everytime
or use velcro

Post time: 2013-4-27 01:58:07 |Show all posts
Clean all the way up to area 1 because the glass sensor goes all the way into the left door too which is where area 1 is... and also clean up above it too to where the glass screen is.

Post time: 2013-4-27 00:32:01 |Show all posts
Remove the glass, clean sensors and glass then test each sensor through diagnostics

Post time: 2013-4-26 23:23:38 |Show all posts
Gotta be a dirty or faulty sensor. Maybe there's an NVM to bypass it. Not sure.

Post time: 2013-4-26 21:48:40 |Show all posts
Well we had some probs with it aswell, we blew alot of air from a compresser under the glass plate to clear dust of the sensors, have you tried to rapidly open af close the transport at area 2? Helped me aswell
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