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bizhub C10P firmware / password / reset

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Post time: 2010-6-3 02:31:26 |Show all posts
We've obtained 14 bizhub C10P units from a company that has gone into liquidation. Every one of these have been passworded by the previous companies IT staff and they are obviously unavailable to request the information that we need to unlock them.
1. Can the C10P password be reset by updating the firmware and does anyone know where the firmware can be obtained from?
2. Can the unit be reset by a combination of the front panel keys?
3. Is there a reset jumper or point internally that can be used?
4. Unfortunately the default passwords from the service manual have been changed and do not work (BHC10P / SYSADMIN)
Many thanks in advance for any suggestions in resolving this problem.
Regards
Tony

Post time: 2010-12-5 20:40:58 |Show all posts
I'm still progressing with this, although slowly.
I'm still working on the first printer of fourteen as I want to keep the fallout to a minimum of unworkable printers!
The 'update' firmware which tries to talk to the printer on the USB port always reports the printer as not ready.
I've tried the 'COPY /B XXXXX.BIN LPT1:' firmware update routine from the service manual (pressing the UP+MENU button first and selecting 'Update Printer') which receives the BIN files but none of them appear correct for this method (the manual says that the update pushed via this method will be a .SYS file)
The MFC firmware update that uses the IP address DOES work (although I had to progress onto a second printer), most frustratingly though, once the update completes, the password request is still there and none of the default entries work, so the firmware doesn't appear to clear the password.
I'd like to try sending the relevant file via the LPT1 port in case there's any difference there relating to the password, but those .SYS files I do not have.
If anyone knows of any other way to clear the password, I'd be happy to know!

Post time: 2010-11-21 13:44:51 |Show all posts
according to what ive read on this the scanner driver is what xfers the file,thruogh the usb port.there is a file that goes through the nic but that is for updating the kn card only.
1.
Connect the machine and PC using the USB cable.
2. Turn ON the machine's main switch pressing Menu Select key.
3. Confirm that [*BIOS MODE*] appears on the screen.
4. Copy the firmware data and upgrading program in any arbitrary directory of the PC.
5. Double-click “Update.exe”.
6. Click [Browse] and select File path, “bizhubC10VXXXFaxF01p.bin”.
7. Click [Update].
4139F2E652DA
i will try to find out if there is in fact a upgrade tool on monday. sorry for the confusion and delay. ive been busy doing support work here. (my real job)

Post time: 2010-11-7 06:48:44 |Show all posts
I've uncompressed the files, placed the printer in BIOS mode (assuming to press Menu Select and Down when turning on printer)
I don't seem to be able to install the printer connected to the USB port because of the errors on the control panel TFFS0 and TFFS1
Obviously not having the printer driver installed may be the stopping point, I guess I can't run the firmware update to this one printer without being able to install it first.
I do know the NIC address which I found with Wireshark, perhaps I could send the firmware via that.
Clutching at straws obviously before I move onto another one and bin the first of fourteen as a failure

Post time: 2010-10-23 23:52:37 |Show all posts
thereis only 1 file offered for ALL c10s. use usb cable and download and install printer/scanner driver. have dcompressed file open and ready to run, start printer in bios update mode . run bios file on pc. good luck.

Post time: 2010-10-9 16:56:30 |Show all posts
Still struggling with this.
Thanks for those files Albonline, I still need to find out if they're the right ones though as they seem to be for the C10 not the C10P which is a completely different unit.
Also, when using the update software, does that run through the USB or Parallel port?
Thank you again for your continued help

Post time: 2010-9-25 10:00:23 |Show all posts
I've sent you a PM thanks

Post time: 2010-9-11 03:04:16 |Show all posts
your email?

Post time: 2010-8-27 20:08:09 |Show all posts
call a konica certified tech for service!
----------------------------
I've spoken to Konica Minolta directly and had two very helpful conversations with staff who assured me that I'd be able to obtain the firmware update from the technical line 0906 890 0132.
I called the line, only twice, spoke to 'Trevor' who after 8-10 seconds of me explaining the problem (twice) simply puts the phone down.
How rude.
I called the 'helpful' staff back and explained what happened and they've taken my details and said someone will call me back, but I'm not holding my breath based on the response from the support guy.
So if anyone can perhaps provide a C10P firmware and the upload tool, I'd be extremely grateful?

Post time: 2010-8-13 13:12:02 |Show all posts
call a konica certified tech for service!

Post time: 2010-7-30 06:15:55 |Show all posts
Uh oh.
I think I may have gone too far trying to reset this first one of fourteen printers.
I held the Menu/Select and Down button on startup and it asked me about wiping settings, which I thought would clear the passwords.
Unfortunately the final message in this wipe was 'Printer Update Send Data Now'
I thought I ought to stop at that point but restarting the printer now gives me TFFS0 ERROR02 and TFFS1 ERROR02 on the control panel, I think I may have accidently wiped the firmware?
I can still by combination of the buttons get to the 'Printer Update Send Data Now' option, but I obviously need the info to send to the printer, help!

Post time: 2010-7-15 23:19:48 |Show all posts
It sounds like someone has set up authentication/account track.
Try going into service mode and see if it has been activated.
This option is ONLY available with the optional hard drive. that will be an indicator as well.
try removing the hard drive (?)
You should be able to d=go into service mode even with authentication set up.
Thanks for the suggestion, I've tried MagiMFP which unfortunately doesn't appear to work.
When the printer is ready and warmed up, if you press the down key or the menu key you are immediately prompted for 'ENTER PASSWORD'
We're certainly not worried about any of the settings in memory and would be quite happy to clear the memory if we can enter the tech mode, is that a combination of buttons pressed whilst turning the printer on?
I don't know if it makes a difference with the password you mentioned, but as this is a C10P, it's only a colour laser printer, the C10 is the all-in-one?
Thanks again.
----------------------------

Post time: 2010-7-1 16:23:41 |Show all posts
Thanks for the suggestion, I've tried MagiMFP which unfortunately doesn't appear to work.
When the printer is ready and warmed up, if you press the down key or the menu key you are immediately prompted for 'ENTER PASSWORD'
We're certainly not worried about any of the settings in memory and would be quite happy to clear the memory if we can enter the tech mode, is that a combination of buttons pressed whilst turning the printer on?
I don't know if it makes a difference with the password you mentioned, but as this is a C10P, it's only a colour laser printer, the C10 is the all-in-one?
Thanks again.

Post time: 2010-6-17 09:27:33 |Show all posts
We've obtained 14 bizhub C10P units from a company that has gone into liquidation. Every one of these have been passworded by the previous companies IT staff and they are obviously unavailable to request the information that we need to unlock them.
1. Can the C10P password be reset by updating the firmware and does anyone know where the firmware can be obtained from?
2. Can the unit be reset by a combination of the front panel keys?
3. Is there a reset jumper or point internally that can be used?
4. Unfortunately the default passwords from the service manual have been changed and do not work (BHC10P / SYSADMIN)
Many thanks in advance for any suggestions in resolving this problem.
Regards
Tony
----------------------------
The default administrator password is MagiMFP and it is case-sensitive. have you used this one to try to get access to the functions, otherwise you could enter Tech mode and do memory clear, (make a printout of setting reports before you do.)
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