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View: 2901|Reply: 23

Verizon changed my router now my printer says not connected.

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Post time: 2015-7-5 06:40:40 |Show all posts
Verizon changed my router now my printer says not connected.  I put the new router in there location but still not working

Post time: 2015-7-6 16:09:49 |Show all posts
Thank you for letting me know. And, if you can take a second to rate my service below that will be greatly appreciated.

Post time: 2015-7-6 14:27:59 |Show all posts
I got it to print.  all set.  Thank you

Post time: 2015-7-6 13:23:42 |Show all posts
Unforutnately, i cannot e-mail you as it is not allowed per the site policy. However, if you prefer remote service then i can speak with you on e-mail, for that you will need to accept the remote service.
Otherwise, you will need to login here to speak to me.
Can you tell me which operating system you have?

Post time: 2015-7-6 11:57:57 |Show all posts
it keeps saying connection failed.  I did the letters in all capitals as it said but I'll just have to keep tryig.  Can you just send me (email) atXXX@XXXXXX.XXX
the instructions and I'll try later.  I do have an appt I have to go to.

Thanks.

Post time: 2015-7-6 10:45:44 |Show all posts
No, but you need to make sure the password XXXXX XXXXX before we continue with other steps.
Which operating system are you using?

Post time: 2015-7-6 09:35:41 |Show all posts
I'll try again.  I  don't have much time so if that's all I have to do. I'll keep trying

Post time: 2015-7-6 08:29:51 |Show all posts
Did you enter the correct password?

Post time: 2015-7-6 07:02:50 |Show all posts
connection failed.  message:  my machine supports spa, wpa2, open and shared key.  WPA supports TKIP or AES encryption methods.  WPA2 suppers AES for the encryption method   Open and shared key core pond to WEP key

Post time: 2015-7-6 05:08:55 |Show all posts
Okay. Let me know when it gets connected, make sure you entered the correct password, otherwise it won't  connect.

Post time: 2015-7-6 04:00:58 |Show all posts
it says it's connecting to the WLAN

Post time: 2015-7-6 02:09:28 |Show all posts
Use the up/down arrow keys, to choose this network and press ok.
Enter the password XXXXX the network on the printer and press ok.
Then tell me what does  it says?

Post time: 2015-7-6 00:18:40 |Show all posts
it says:  R7GRF - that's the new router

Post time: 2015-7-5 22:48:09 |Show all posts
Okay.
press menu on the printer press ok.
press up/down arrow and choose network press ok.
press up/down arrow and choose WLAN and press ok.
press up/down arrow and choose setup wizard, then press ok.
Then tell me what options do you see on the printer?

Post time: 2015-7-5 21:33:37 |Show all posts
yes i know it

Post time: 2015-7-5 20:22:06 |Show all posts
You have to say yes or no, in order to proceed with next steps. I am not asking you tell me the password, and you do not have to give it to me. You have tell me if you know it, so i can provide you the steps because if you don't know it, then you'll need to find it before proceeding with the steps.
if you still wish this question to be closed, let me know.

Post time: 2015-7-5 18:56:10 |Show all posts
please cancel the request.  I don't want to give out all that information.  Can you just reverse the credit card amount

Post time: 2015-7-5 17:39:26 |Show all posts
That's not correct.
Do you know your wireless network name and it's password?
Also, which operating system are you running?

Post time: 2015-7-5 16:21:24 |Show all posts
Is it:  Essid (R7GRF)
or WAN MAC F8E4FB7BAFB8

Post time: 2015-7-5 14:37:44 |Show all posts
Beneath the router on the sticker, or it should be written on the front.
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