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I made the mistake of changing both of the inks , then, I read

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Post time: 2015-7-12 13:09:09 |Show all posts
I made the mistake of changing both of the inks , then, I read the instructions. Too late. Now one top will not close.  Thanks for your answer.

Post time: 2015-7-13 00:59:41 |Show all posts
Ok if you decide you want to continue later you can get back to me by going to yahoo.com and clicking on my questions at the top. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated.

Post time: 2015-7-12 23:39:10 |Show all posts
Problem not corrected.  I appreciate
All that you did.  Thank you.  I have to get away from this for awhile.

Post time: 2015-7-12 22:37:45 |Show all posts
Ok did you look at the manual I sent is it the same machine?

Post time: 2015-7-12 21:13:07 |Show all posts
No, they were in the correct slot.

Post time: 2015-7-12 20:02:28 |Show all posts
Did that manual come with it? This is the correct one for your machine and the steps are on page 70: Click Here Did you make sure you put the black and color in the correct slots? One is slightly larger than the other to prevent it from going into the wrong slot.

Post time: 2015-7-12 18:34:05 |Show all posts
It did not work.  The instructions say to do the first one, close the machine, then go through the same steps again to change the second one.  These steps aron page 28 of my  manual.the second unit will not close over the second cartige.  Sorry if I did not it clear to you.

Post time: 2015-7-12 17:05:47 |Show all posts
It is actually fine to change both cartridges at the same time on your machine.
Remove both cartridges make sure you lift the levers all the way.
Then reinsert both ink cartridges.
Push both levers down at the same time.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.

Post time: 2015-7-12 15:53:59 |Show all posts

Post time: 2015-7-12 14:16:58 |Show all posts
Hello my name isXXXXX look forward to assisting and  am very sorry to hear that you are having this problem.
You gave 2 different models 3500 and 4500 which exactly do you have? It should say on the machine itself.
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