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 Forgot password?
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I have had a mishap with my computer and now have to re install

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Post time: 2015-7-7 10:14:14 |Show all posts
I have had a mishap with my computer and now have to re install my MP490 printer/copier.
I have had a good search but cannot find the installation disc which is required. Can you please help and advise me if this can be overcome. It is a very good machine and has regular use. I have had it since 05/2010.
Gordon Grisbrook.

Post time: 2015-7-9 03:16:25 |Show all posts
Issue resolved via remote support. Thanks

Post time: 2015-7-9 02:08:42 |Show all posts

Post time: 2015-7-9 01:05:16 |Show all posts
Now it is open, tell me the password. but don't close it, keep it open.

Post time: 2015-7-9 00:03:32 |Show all posts
I am still getting that the program is not running on your computer.
Can you still see the window with the ID and Password XXXXX? It must be kept open.

Post time: 2015-7-8 23:01:54 |Show all posts
ID 242 173 367
Password   6165

Post time: 2015-7-8 21:32:27 |Show all posts

Also do this: http://tinyurl.com/7dlxzg5 OR CLICK ME

Run the programs above that downloads.

Make sure you don't close the program, let the program run and then provide me the ID and the Password XXXXX the correct number from the top of your screen.

Post time: 2015-7-8 20:13:53 |Show all posts
That is the number shown. I will try again.

Post time: 2015-7-8 18:53:16 |Show all posts
It says, invalid code.
Can you make you provided the correct number?
This number will appear on top of your screen after you run the program.
You provided, 100-645-381 is that correct?

Post time: 2015-7-8 17:21:27 |Show all posts
No.  100 645 381

Post time: 2015-7-8 16:10:16 |Show all posts
Don't worry, there is no other fees.
Let me try another approach.
http://tinyurl.com/9dg7tkb OR CLICK ME
Click the links above, a program called join.me.exe will be downloaded.
Run this program, you will see a  9 digit number on top of your screen, tell me what that number is.

Post time: 2015-7-8 15:05:07 |Show all posts
Sorry, how do I get it back without having to accept more fees

Post time: 2015-7-8 13:42:43 |Show all posts
The program must be kept open, it seems to have been closed.
Can you reopen it, and send me the password XXXXX

Post time: 2015-7-8 12:05:52 |Show all posts
ID  No. 242 173 367
Password  1120

Post time: 2015-7-8 11:00:53 |Show all posts
Please do this:
A file will be downloaded, called teamviewer
Run the teamviewer downloaded program.
You will see an id and a password, please send me that id and password XXXXX

Post time: 2015-7-8 09:04:10 |Show all posts
I did try to run it but somehow lost it. I will try again.

Post time: 2015-7-8 07:05:44 |Show all posts
It seems to have been downloaded, but after it is downloaded you have to run the program.
Can you run it please?

Post time: 2015-7-8 05:45:51 |Show all posts
Please click the link below: https://secure.logmeinrescue.com/R?i=2&Code=539481 OR >>>CLICK ME<<< A program called 'support-logmeinrescue.exe' will be downloaded. Click on the downloaded file and click run. If asked by system to allow the file to run, select "Yes/Allow/OK" Thanks

Post time: 2015-7-8 04:27:49 |Show all posts
I have sent you the request for remote service. Please click "Get Extra Help" to accept it.
After you accept it, i will send instructions here to connect with me.

Post time: 2015-7-8 02:32:27 |Show all posts
yes, you may try to fix for me.
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