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I have gone through all the steps to get to my brothers mfc-j835dw

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Post time: 2015-7-9 09:56:56 |Show all posts
I have gone through all the steps to get to my brothers mfc-j835dw printer with my new computer using windows 8.1 64 bit operating system.  It seems to go fine and finds my network but on the last step where it asks my to select my printer there is nothing there to select.  Suggestions? Joe

Post time: 2015-7-9 10:58:50 |Show all posts

Hello and thank you for your question today.  My name is Jason.  I look forward to helping you today.
I see that you have been working on this problem for quite a bit of time.
No extra charge:
Do you still need help with this problem?  If so, may I start a screen sharing session on your computer and help you resolve the problem?  I will send a remote link within minutes after your response, so please keep refreshing the page.  
Thank you.
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