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I have a window 7 64 bit. I have installed my Lexmark printer

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Post time: 2015-6-28 15:07:07 |Show all posts
I have a window 7 64 bit. I have installed my Lexmark printer series 3650.  My printer works except it reads a message Alignment Please load plain letter paper and then press OK. when I do this it reads Cartridge error. I have done every thing my manual told me but nothing works.  Can you help me?

Post time: 2015-6-28 22:56:26 |Show all posts
Were they recently replaced if they were try this using the old ones as replacements. As it could be the cartridges but it can also be caused by a part in the machine.
1. Power off your All-in-One.
2. Use both hands to lift up the scanner unit until the scanner support holds it open.
3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
4. Remove the color print cartridge.
5. Lower the scanner unit until it is completely closed.
6. If the error message reappears, replace the black print cartridge with a new print cartridge.
If it does not repeat steps 1-3 and then go to step 7.
7. Reinstall the color cartridge and remove the black print cartridge.
8. Lower the scanner unit until it is completely closed.
9. If the error message occurs again, replace the color cartridge.
10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
11. Lower the scanner unit until it is completely closed.
12. If you receive the error message again, replace both cartridges.
If the same thing happens I hate to have to tell you this but after the troubleshooting we have done if the problem is still there         I am sorry to say you indeed are going to require a new part. I     know     this is not what you want to here but I want to make sure I  am     honest    with the information I provide you. You would need to    replace   the carriage assembly in order to fix this issue.
A   new one normally costs     between  $80 and $100. It would  take about   30 minutes to an hour for  a    tech to  replace it at  their shop rate.  Most  Shops charge  between   $65  and $75  per hour. Due     to the price some people do decide  to replace the machine if it is    more  than a year old if you decide to  go that route I would be happy    to help  you find a replacement.   If  you   have any questions or need  any help following   these steps   click  on   reply to expert and let me  know. If not  please  consider   leaving a    positive rating for my help it is  greatly  appreciated.

Post time: 2015-6-28 21:25:59 |Show all posts
I think I it was bought in 2011. Yes they are genuine Lexmark cartridges.

Post time: 2015-6-28 20:06:46 |Show all posts
How old is it?
Are they genuine Lexmark cartridges?

Post time: 2015-6-28 18:29:32 |Show all posts
It did not work it reads consult users guide Cartridge error I have tried that. Do you think I need a new printer

Post time: 2015-6-28 16:55:26 |Show all posts
Hello my name isXXXXX look forward to assisting and  am very sorry to hear that you are having this problem.'
Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.
Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Now once you have done all of that  turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
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