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I have a Kodak ESP 9 it says it has a paper jam but there is

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Post time: 2012-9-15 15:08:08 |Show all posts
I have a Kodak ESP 9 it says it has a paper jam but there is no paper in it  - I have turned it off and unplugged before turning on again - any other suggestions as to what I should do?
Optional Information:
Make: Kodak
Model: ESP 9 All in One Printer
Already Tried:
open up and checked for sheets of paper  - unplugging waiting then repluggin in
        

Post time: 2012-9-15 21:54:55 |Show all posts
The rating just went through thank you very much it is greatly appreciated, I will report the error you are getting as a bug.

Post time: 2012-9-15 20:03:35 |Show all posts
i am trying to rate but i keep going to a page saying i am not allow access        

Post time: 2012-9-15 18:57:02 |Show all posts
Turn the machine off then unplug it and disconnect the usb cable (if there is one connected if not skip any USB cable steps).
Remove all paper from the machine and then blow out the feed roller and paper tray thoroughly with compressed air three or four times.
Once done plug in back in and insert a single sheet of paper.
Turn the machine on and then connect the usb cable. Then please test the machine and see if the problem is still there.
If it is next remove all the paper from the machine.
Then with a flashlight look very closely at both the paper feed roller, as well as inside the machine around the ink cartridges.
Something as small as a pin stuck in either area could cause this problem.
Remove all the ink cartridges from the machine
Then clean the contacts on the cartridges as well as inside the machine itself
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab
If any of the other cartridges are low, empty, leaking or bulging replace them
Then turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there
If    you need any clarification on  this or have   any   questions  about it         please let me know, if not  please   don't   forget to  leave a  positive        rating as that is how  this   site   credits me  for my time.            Also     please note you  are   rating   my  service only and not  this site or   your Kodak. If for    some  reason   you try to rate and you  are not able to please let me    know.                           

Post time: 2012-9-15 17:30:01 |Show all posts
hi freddy,

the error message comes on the LCD screen on the printer itself

simon
        

Post time: 2012-9-15 16:16:51 |Show all posts
Hello my name isXXXXX look forward to assisting you today with your question and providing the best answer possible. Is the computer or the printer giving the error?        
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