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I have a Brother MFC9970CDW all-in-one. We have every possible

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Post time: 2015-7-4 07:54:54 |Show all posts
I have a Brother MFC9970CDW all-in-one.  We have every possible setting on the software and the unit itself set to print and scan in B&W, yet everything prints and scans in color.  Our file sizes on our scans are too large for us to submit to the courts.  Any ideas on why this is happening and what we can do to fix it?
Thanks,
Trevor

Post time: 2015-7-4 11:36:04 |Show all posts
Hi,
Please try scanning using the following instructions.
Click the Start button, click All Programs, and then click Windows Fax and Scan.Click Scan at the bottom of the left pane.
On the toolbar, click New Scan.
In the New Scan dialog box, click the Profile list, and then choose Photos/Documents. The default settings for scanning a document, which you can use or change, are automatically displayed.
To see how your document will appear when scanned, click Preview. Make the changes that you want/
Click Scan.


Please let me know if the issue persists, so that I can assist you further.

Thank you.
S H E F I N

Post time: 2015-7-4 09:47:57 |Show all posts

Hello!  Thank you for your question.  I am Shefin and I look forward to helping you with your issue today.
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