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I have a Brother MFC420cn. It recently started to show message "unable to clean"

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Post time: 2015-4-2 09:17:17 |Show all posts
Hi,
I have a Brother MFC420cn. It recently started to show message "unable to clean"...check user manual troubleshooting $ maintenance. I have unplugged, restarted several times. I have looked for foreign objects..found none. I have replaced black ink cartridge(it was not empty). I cannot find anything visibly wrong. The scanner will scan to PC, the fax works..(no confirmation printed). obviously the printer function will not work without cleaning first.
Another minor problem..I downloaded BRAdmin Professional(thought I might find a solution). It will not detect my printer. I actually have this printer hooked directly to a win 8.1 PC(not on a network).
Thank you,
Hal Paddock
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