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Author: wolong

HP Solution Center

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Post time: 2013-4-10 03:28:51 |Show all posts
Hi ryansp3,

Glad to hear your issue has been resolved. Have a wonderful day.
                       
                       
                               
        I am an HP employee.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*

Post time: 2013-4-10 01:29:30 |Show all posts
yesssssss,finallyyy!!!! thank you!!

Post time: 2013-4-10 00:23:34 |Show all posts
Hi Tommy,

Thank you for the update. I will look forward to your next update.
                       
                       
                               
        I am an HP employee.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*

Post time: 2013-4-9 22:51:52 |Show all posts
Appreciate all the time & info and will let you know how that works..........once again, thanks so much....Tommy

Post time: 2013-4-9 21:43:39 |Show all posts
Hi Tommy,

Try using the scrubber built into the CD or Download.

From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads​.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=
10. Run the download to reinstall the printer

If software was downloaded and extracted to your system:
1. Type %temp% in the run field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads​.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...=
10. Run the download to reinstall the printer
                       
                       
                               
        I am an HP employee.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*

Post time: 2013-4-9 20:03:15 |Show all posts
I'm using Windows XP and I have an HP Officejet 4500 wireless all-in-one printer. If I may at this point give a little background, it might help.   When we first got the printer, we installed it from the disc on two laptops and it was working fine for a while [ maybe a month] than we stared getting the message that we couldn't print because the printer was Offline. So we called the HP helpline and they walked us through but my fiance' went ahead and did the installation with the cable, as she uses the printer to type work related notes and couldn't rely on it not working on and off. So she hasn't had any problen as long as she uses the USB cable. I on the other hand was doing fine still using it from my laptop wireless. Than I two started getting the message that I couldn't print because the printer was offline. We tried everything to no avail. Very, very fustrating. So I decided to uninstall the printer and than reinstall it on my laptop, figuring that would do the trick. Well in all the confusion we misplaced the installation CD, so I went ahead and downloaded everything to install it from the HP website and low and behold, it works great now. I can print from my computer and did several test prints and everything went well. Well I decided to scan something in and when I went to open The HP Solution Center I get a error message saying the Solution Center can not run because my installation wasn't complete. Odd because I can print from my computer so I know the installation was good. So this is where I stand now. I hope I didn't overburden you with this sad story, but I'm really befuddled by all of this and truly hope you can help.........thanks so much,  Tommy

Post time: 2013-4-9 18:10:06 |Show all posts
Hi Tommy,

What operating system are you running?

What is the model number of your officejet 4500?
                       
                       
                               
        I am an HP employee.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*

Post time: 2013-4-9 16:18:58 |Show all posts
Well I tried your solution of downloading Adobe Flash, but still the same results. I can't use the HP Solution Center.............

((  Tommy

Post time: 2013-4-9 14:51:38 |Show all posts
Hi tommyboy1,

Download and update the Adobe Flash player, and let me know if you still have the same issue?

http://www.adobe.com/support/flashplayer/downloads.html
                       
                       
                               
        I am an HP employee.
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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