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General printer error (0x6100000e). HP 6500 wireless printer will not

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Post time: 2012-11-13 13:58:58 |Show all posts
General printer error (0x6100000e). HP 6500 wireless printer will not work what do I do to get it started again
Optional Information:
Make: hp
Model: 6500 wireless
What have you tried so far?: turned power off and on printer erro still comes up
        

Post time: 2012-11-13 18:39:36 |Show all posts
This is a hardware problem, then why did you give me a negative for a hardware problem of the printer and where as I already told you, that please don't think, that replacing the print head and replacing the whole printer is same or the cost will be some, because some customer got confused and buy a whole new printer, where just replacing the print head can solve the problem,this only applies, if the problem does not get solve after cleaning the contacts.
If you have decided to purchase a new printer, instead of a new print head, then that is not my fault. As you are the owner, you have to take the final decision and you cannot blame me for your decision or a hardware fault.
PrintingEx41223.9892810417

Post time: 2012-11-13 16:52:55 |Show all posts

no his suggestions did not work so I ended up purchasing a new printer, dod not have time to wait for another fix it response
        

Post time: 2012-11-13 15:47:57 |Show all posts
Hi,
Thanks for posting your question ,My name isXXXXX will try to help you today.
Generally this error codes, indicate problem with the print head, because it seems the contacts on the print head are damaged and you have to replace the print head to resolve the issue, but before that you can follow the steps below to remove the print head, then clean the copper contacts on them with a cotton swab dampened in distilled water until they are clean, after drying them reseat the print head and check the issue. If the problem persist, then replace the print head to resolve the issue.
Please don't think, that replacing the print head and replacing the whole printer is same or the cost will be some, because some customer got confused and buy a whole new printer, where just replacing the print head can solve the problem,this only applies, if the problem does not get solve after cleaning the contacts.
I realize that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information. I hope you understand and I wish to get a positive rating for my time and effort and please do not give me a negative rating for a hardware fault of the printer.

Step one: Remove, clean, and reinstall the printhead
[ol]Make sure that the product is turned on.Open the access door.Remove all the cartridges and place them on a piece of paper with the ink opening pointing up.
NOTE:Do  not leave the cartridge outside of the product longer than 30 minutes.  This could result in damage to both the product and the ink cartridges.Figure 1: Remove ink cartridges

Lift the latch handle on the print carriage until it stops.Figure 2: Lift the latch handle

Remove the printhead by lifting it straight up.Figure 3: Remove printhead

Clean the printhead.There  are three areas of the printhead to clean: the plastic ramps on both  sides of the ink nozzles, the edge between the nozzles, and the  electrical contacts.Figure 4: Three areas to clean

1 - Plastic ramps on the sides of the nozzles2 - Edge between nozzles and contacts3 - Electrical contacts
CAUTION:Do not touch the nozzles. Do not touch the electrical contact areas with your fingers. Tough the electrical contact areas only  with cleaning materials.To clean the printhead, follow these steps:[ol]Gather cleaning materials:Use clean, lint-free cloth or paper. Coffee filters and eye-glass cleaning cloth work well. Use distilled or bottled water.Lightly  dampen a clean, lint-free cloth and wipe the electrical contact area  from the bottom to the top. Do not go past the edge between the nozzles  and the electrical contacts. Clean until no new ink shows on the cloth.Figure 5: Cleaning contacts

Use  a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink  and debris from the edge between the nozzles and the contacts.Figure 6: Cleaning edge

Use  a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on  both sides of the nozzles. Wipe away from the nozzles.Figure 7: Cleaning ramps

Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step.[/ol]Clean the electrical contacts inside the product:[ol]Lightly dampen a clean, lint-free cloth with bottled or distilled water. Clean  the electrical contacts in the product by wiping with the cloth from  top to bottom. Use as many fresh, clean cloths as necessary. Clean until  no ink shows on the cloth.Figure 8: Clean contacts inside product

Wipe the area dry with a dry lint-free cloth before proceeding to the next step.[/ol]Make sure the latch handle is up, and then reinsert the printhead.Figure 9: Reinsert the printhead

Carefully lower the latch handle.
NOTE:Make  sure you lower the latch handle before reinserting the ink cartridges.  Leaving the latch handle raised can result in incorrectly seated ink  cartridges and problems printing. The latch must remain down to  correctly install the cartridges.Figure 10: Lower the latch handle

Use the colored shaped icons for a guide, and then slide each cartridge into its empty slot until it snaps securely into place.Figure 11: Reinsert the cartridges

Close the access door.[/ol]
Step two: Reset the printer
[ol]Turn off the product by pressing the on button.Unplug the power cord from the back of the product.Wait 30 seconds.Plug in the power cord to the back of the product.Turn on the product by pressing the on button .
NOTE:Ink  system failures can cause a carriage stall when the printer resets. If  the ink system failure requires that you return the product for service,  there is no need to resolve the carriage stall issue.[/ol]If these steps resolved the issue , there is no need to continue troubleshooting.If the issue persists , see the next step.
Step three: Replace the printhead
If you have completed all the previous steps and are still experiencing a problem, you can replace the printhead.

If you would like any additional information or have more questions please don’t hesitate to ask!


Please remember to only rate my answer when you think, it is at least "OK Service" or I have provided a Good or Excellent service.Reply to me via the REPLY TO EXPERT or CONTINUE CONVERSATION button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.
Please remember, if you rate me less than 3 Star/Smiley (OK Service) , then I will not get paid for my time and effort and it is consider as negative rating. So,I request you to think before you rate my response and one more thing, if it is a hardware fault, then it is not possible for me to replace the spare through online, I can only tell you, what to do to solve the problem, because I cannot give you any wrong information, except the true facts. I hope you will understand.        
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