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CANNOT SCAN FILM NEGATIVES

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Post time: 2012-5-5 20:33:33 |Show all posts
CANNOT SCAN FILM NEGATIVES
--Canon CanoScan 5000F Flatbed Scanner

Post time: 2012-5-6 01:35:53 |Show all posts
The lamp on the scanner (Cano Scan D1250U2F) is too small for medium format negatives.

Post time: 2012-5-6 00:12:47 |Show all posts
I have the same scanner use this microsoft web page, it shows you how load the programs. http://windowshelp.microsoft.com/Windows/en-US/Help/bf416877-c83f-4476-a3da-8ec98dcf5f101033.mspx

Post time: 2012-5-5 22:20:57 |Show all posts
In order to see these options, you must have the Film Adapter Unit (FAU) attached to the scanner. The FAU is designed to scan in 35mm film, either positive or negative. The scanner has no options to scan in mounted 35mm slides.
Does the scanner work for scanning at all? If not, you may have a communication problem between the computer and the scanner, i.e., the computer doesn't know how the scanner is configured so it doesn't show the options. If it's a communication problem, check for any other USB devices that might interfere with communication. Especially, some printers seem to take over communications. Try disconnecting all other USB devices (except keyboard, mouse, etc.), reboot, and see if the situation corrects itself.
Also, try the online troubleshooting database for this model at this link.
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