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Brother,MFC-9320CW,Printer - we put a document in the feeder

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Post time: 2015-7-1 21:21:21 |Show all posts
Brother,MFC-9320CW,Printer - we put a document in the feeder and literally it has disappeared.   We have opened all parts we can on the feeder.   We have inserted a document in the feeder in the hopes it would push this one out, but it hasn't.   Please help

Post time: 2015-7-2 00:51:34 |Show all posts
Let me know if the paper is jammed inside, rear jam or tray jam.

Post time: 2015-7-1 22:52:48 |Show all posts

Hello. My name is XXXXX XXXXX I will be assisting you today.
If the document is jammed in the top of the ADF unit
Take out any paper from the ADF that is not jammed.
Open the ADF cover.
Pull the jammed document out to the left.
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