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Brother MFC-3990CDW two black vertical lines scan

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Post time: 2015-7-4 17:12:12 |Show all posts
Dear Experts
I bought brand new Brother MFC-3990CDW recently (one month old).
I have noticed when I scan a document left of a page has two vertical black lines.
What should I do to troubleshoot where is the problem ?

Post time: 2015-7-4 23:11:36 |Show all posts
Thanks that fixed the issue

Post time: 2015-7-4 21:37:22 |Show all posts
Clean the scanner glass. Easy money

Post time: 2015-7-4 20:17:16 |Show all posts
When using adf only not glass

Post time: 2015-7-4 18:30:03 |Show all posts
Does this happen when you scan using the adf or the glass, or both?
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