| |
| | |

Printer Forum   

 Forgot password?
 register
Search
View: 2122|Reply: 11

1. Do you have a code to clear paper jam in Image Class d4200?

[Copy link]

Post time: 2015-7-14 05:53:53 |Show all posts
1. Do you have a code to clear 'paper jam' in Image Class d4200? I have tried everything short of taking it all apart.
2. Where are the sensors located? It was suggested maybe the sensors are bad.

Post time: 2015-7-14 23:42:19 |Show all posts
There is no actual code to clear paper jams on that model, have you actually gone through all the steps of removing a paper jam, the system knows when you have or not and may not clear the error till all steps have been performed.
Try this for me follow steps exactly as listed:
To clear paper jams, follow these steps.
1. Remove the dust cover from the paper feeding tray.


2. Remove the paper in the paper feeding tray.


3. Open the rear cover.
This operation is required only when  appears on the display.


4. Lift the scanning platform until it is locked (A), and open the printer cover (B).


5. Remove the toner cartridge from the machine.

- Remove your watch and any bracelets or rings when touching the inside of the machine. These items might be damaged if they come into contact with the parts inside of the machine.
- To avoid exposing the toner cartridge to light, place it in its protective bag or wrap it in a thick cloth.
- Do not open the drum protective shutter on the toner cartridge. Print quality may deteriorate if the drum surface is exposed to light or is damaged.
- Do not touch the fixing assembly (A) as it becomes very hot during use.
- Do not touch the transfer roller (B) as this can damage the machine.


- Always hold the toner cartridge by its handle (A).


6. Hold both sides of the jammed paper and gently pull it out.


7. Gently pull the jammed paper between the fixing assembly (A) and transfer roller (B) until the leading edge emerges from the machine.


- Do not touch the fixing assembly (A) as it becomes very hot during use.
- Do not touch the transfer roller (B) as this can damage the machine.
8. Hold both sides of the jammed paper and carefully pull it out.


9. Hold both sides of the jammed paper and gently pull it out upward.
This operation is required only when  appears on the display.


- If the jammed paper is badly folded, similar to the folds of an accordion, ease the jammed paper loose and then pull it out from the machine.


10. Hold both sides of the jammed paper and slowly pull it out in the direction of the arrow.
- When feeding paper from the paper feeding tray:


- When feeding paper from the multi-purpose tray:


11. Hold the toner cartridge by its handle.


The arrow (A) on the toner cartridge should be facing away from you and pointing down.
- Do not open the drum protective shutter on the toner cartridge. Print quality may deteriorate if the drum surface is exposed to light or is damaged.
12. Insert the toner cartridge into the machine until it is locked.


Align the guide (A) on the left side of the toner cartridge with the groove inside the machine.
13. Push down the toner cartridge to make sure it is properly set in the machine.


14. Close the printer cover and lower the scanning platform.


- Be careful not to get your fingers caught.
15. Close the rear cover.
This operation is required only when  appears on the display.


- Be careful not to get your fingers caught.
- To reset the machine, open the toner cover and then close it.
16. Load the paper into the paper feeding tray.


17. Set the dust cover on the paper feeding tray.


- After all the procedures are complete, the machine should be ready for operating. If the machine returns to the standby mode, troubleshooting has been successful. If the machine does not return to the standby mode, check if jammed paper is still left in the machine.
Let me know thanks.

Post time: 2015-7-14 22:15:56 |Show all posts
Yes to both.

Thank you for your time and expertise. I'm getting tired.

If you think of something else, I would appreciate you sending it to me, but I will rate you so you can get paid.  It's not your fault it won't work.

Thanks for trying.

Post time: 2015-7-14 20:58:05 |Show all posts
Have you tied opening all the doors and using compressed air especially towards the far right and left sides where the sensors would be.
So this is the canon imageclass 4200 model correct and not the 420? Similar ones just a little different.

Post time: 2015-7-14 19:50:05 |Show all posts
Thanks for your input, but still no luck.

I failed to say this product is not set up with a computer.

I can  see the gears with the back off (which I just put back on). They look OK - seem to be aligned - but still do not roll easily.

I have used off/on many times as well as unplugging many times.  

Post time: 2015-7-14 18:08:00 |Show all posts
m the pc These gears snap in at the ends of them on each side, could possibly be out of place. you may need to open it up some more to see if the gears have gotten outta place, a flashlight with the toner door open should let you see if it looks out of place. U can tell it should be setting completely level.
As far as that model It should have the side power switch and only way to reset the system is to unplug the power then turn it off and wait ten minutes. Memory clears and it should cold boot when you power it back up, but if there is something wrong with the rollers it may detect at this time and give an error code.
And also try running the cleaning which will force the rollers to move from the pc, start > devices and printers > right click your printer > select printer properties and it should be under device management tab or just run the canon software in the canon folder that was installed with the printer they have options for conducting cleaning procedures and such in the software.
Let me know, thanks

Post time: 2015-7-14 16:11:27 |Show all posts
You made some good suggestions but so far they - card stock, putting the back on, unplug & shake downwards from toner area- haven't helped.
I tried to use the menu, but since the machine will not run with the paper jam, nothing happened. in fact I didn't see the 'roller cleaning' option.
When the paper jam happened I had to firmly pull the paper out. I must have pulled something out of alignment. The initial start-up noise is quick and sounds like it comes from the gears. I can manually move them in one direction.   

Post time: 2015-7-14 14:20:43 |Show all posts
Theres a few things u can do to try and resolve the issue as it may not be the sensor.
1.There should be rear tray door on that printer make sure it and all other doors are closed fully, this causes that fault also.
2. It may sound odd but you can unplug the device from its power and usb, open the door to get to the toners and then gently shake the device holding it down in the direction of the open door.
3.Get a thick card stock paper,and with the POWER OFF, gently push this through the paper-path of the printer - this will help to possibly reset that switch, and will help push anything else out that's in the way that may be blocking it.
4. Use the menus from your computer to run roller cleanings several times this has been known to fix the problem.
Let me know if any of this helped, Thank you.

Post time: 2015-7-14 12:28:55 |Show all posts
I don't see an answer. Have we had a conversation? Have you sent an email answer? If so I haven't seen it.

Post time: 2015-7-14 10:36:17 |Show all posts
I don't see an answer. Have we had a conversation?

Post time: 2015-7-14 09:24:36 |Show all posts
I don't see an answer.

Post time: 2015-7-14 07:32:57 |Show all posts

Hi my name is XXXXX XXXXX I am here to assist you today.
You have to log in before you can reply Login | register

Advertise on OASQ.COM| Contact us| Archive| OASQ

2019-3-20 00:06 GMT-8

Powered by Discuz! 7.2

Release 20121101, © 2001-2019 OASQ.

To Top